Project Management & Project Delivery Customer Assessment

Project Name:
Project Manager:	Contract No.:
Architect:	Contractor:

Completed By:	Contact Info:

Facilities Management is committed to continuous improvement in the performance of project delivery. To ensure we are providing the best quality of project and delivery sought feedback from the customer for this project.

Evaluation criteria: 1 = Low / 5 = High

PROJECT COMMUNICATIONS

Please rate the quality of the communications received from the following project team members.

Project Manager	Choose an item.

Project Acct. / Financial Staff	Choose an item.

Design Consultant	Choose an item.

Construction Contractor	Choose an item.

IT Project Manager	Choose an item.

BUDGET/COST MANAGEMENT

Please rate if this project was delivered on budget according to the original PCB (Project Controls Budget).

Choose an item.

Choose an item.

SCHEDULE MANAGEMENT

Was this project delivered according to schedule?

Choose an item.

Choose an item.

IT Project Components & Technology (as applicable).

Please rate overall quality and service of this project component.

Choose an item.

Access Control and Security Elements (as applicable).

Please rate overall quality and service of this project component.

Choose an item.

Please rate your overall project experience:	Choose an item.

Rate the overall performance of the FM project manager.	Choose an item.

Rate the overall performance of the design consultants.	Choose an item.

Rate the overall performance of the construction contractor.	Choose an item.

Rate the overall performance of the IT project manager (if applicable).	Choose an item.

Do you have any additional comments?