Call in a Work Request for Assistance with any IT Problem

Who we are?

The Plant Operations IT team is under the direction of Clif Rapier, Director of Finance and Operations.

What do we do?

We maintain all the computer and computer related needs of the departments under Plant Operations.

How do I get a Cougarnet or Exchange/Outlook account?

Departments can get Cougarnet accounts for temp staff by using the following form:

  Cougarnet Account Application

If you need, an Exchange/Outlook account, attach the following form to the Cougarnet request (can also be used for student assistants):

  Exchange Application

Guidelines and Policies

• Plant Operations Guidelines and Policies to computer
  • IT Policies and Procedure (PDF)
  • IT Policies and Procedures: Construct Difficult Passwords
  • Property Management Procedure
• University of Houston Guideline (MAPP-Manual of Administrative
  Policies and Procedures)
  • 10. Information Technology
  • 10.00.00 Glossary of Information Technology Terms
  • 10.01 Services and Facilities
  • 10.02 Acquisition/Allocation of Internal Services
  • 10.03 User Guidelines and Responsibilities; Security
  • 10.03.01 Computer User Responsibilities
  • 10.03.02 Computer Security
  • 10.03.03 Security Violations Reporting
  • 10.03.04 Connecting Devices to University Communication Networks
  • 10.03.05 Employee Responsibilities - Telecommunications Resources
  • 10.03.06 College/Division Responsibilities for Information Technology Resources
• University of Houston System Policies (SAM-System Administrative Memoranda)
  • Computing Services
    • 02 Ethical/Legal Use of Micro/Personal Computer Software
    • 03 Notification of Automated System Security Guidelines
    • 04 Digital Millennium Copyright Act
    • 05 Federal Communications Commission
  • Software
    • 01 System Development Life-Cycle
    • 02 Software Documentation

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