Browser Issues
PS Student Admin v.8.9
Contents of this page:
1. Fix for Explorer Browser when right-hand menu does not respond (UH) OR for problems downloading class roster with Explorer version 7.0.
2. List of compatible browsers with PS Student Admin 8.9.
3. Use of Firefox at UHV only as fix for "page cannot be displayed" message.
4. (NEW 6.14.08) Fix for inability to download files from PeopleSoft using Explorer in Windows (versions 6 or 7).
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(1)
Problem: (UH, latest versions of Explorer)
The left-hand menu continues to work as it is supposed to, but the right-hand menu does not respond.
Resolution: Follow the procedure below to adjust browser settings for trusted sites, thereby allowing the two different frames to be active at one time on the screen.
Document Purpose: To resolve the issue that causes a page not to be displayed when you click on the page link (on the right page frame). This issue can be resolved by modifying an Internet Explorer browser setting.
Instructions
Step 1: Launch Internet Explorer by clicking on the 
Icon
Step 2: Select Tools – Internet Options from the Internet Explorer Menu Bar
Step 3: Click on the Security Tab
Step 4: Click on the 
icon
Step 5: Click on the 
button
Step 6: Click on the 
button
Step 7: Type *.uh.edu and click the 
button
Step 8: Click the 
button on the Local Intranet page. Some users will click on an 
button instead of a close button if they utilize an earlier version of Internet Explorer.
Step 9: Click on the 
button on the Local Intranet page.
Step 10: Click on the 
button on the Internet Options page.
(2) Compatible Browsers
Here is the list we have of compatible browsers with our version of PeopleSoft:
For PeopleTools 8.46 (this is correct for our PS SA 8.9 version)
For Windows XP
Firefox 1.0
Mozilla 1.7
MS Internet Explorer 6
MS Internet Explorer 7
Netscape 7.2
For Windows 2000
Firefox 1.0
Mozilla 1.7
MS Internet Explorer 5.5
MS Internet Explorer 6
Netscape 7.2
Windows 98
Firefox 1.0
Mozilla 1.7
MS Internet Explorer 5.5
MS Internet Explorer 6
Windows NT
Firefox 1.0
Mozilla 1.7
MS Internet Explorer 5.5
MS Internet Explorer 6
Netscape 7.2
Mac OS X
Firefox 1.0
Firefox 2.0
Mozilla 1.7
Netscape 7.2
Safari 1.2
Mac OS 9
Netscape 7.2
Linux
Firefox 1.0
Mozilla 1.7
Netscape 7.2
UNIX
Firefox 1.0
Mozilla 1.7
Netscape 7.2
Navigation for future use: Oracle web site: "Implement,Optimize+Upgrade" --> "Implementation Guide" --> "Supported Platforms" --> "PeopleSoft Enterprise" --> "Internet Browsers"
(3) UHV Browser issue
At UH-Victoria only, some Explorer browsers periodically show "page cannot be displayed" on either the left-hand or right-hand side of the screen. Fix: use Firefox as browser.
(4) Windows Explorer Download problem
Identified problem: IE not opening the file download, even with popup blocker turned off and any other usual popup settings allowed. It’s a security setting that needs to be changed. See problem #1 above, follow steps 1, 2 and 3 [Tools – Internet Options--Security Tab]; then select "Custom Level," scroll down to the Downloads grouping and enable the item marked "Automatic prompting for file downloads."
