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Proctoring Services

WHAT IS PROCTORING?

A proctored exam is an exam which is administered under the supervision of an instructor or other approved testing monitor. We created our proctoring service to help students who are unable to complete an exam at the University of Houston campus. Our staff is here to help you and can walk you through any part of the proctoring process. An overview of the proctoring process can be found below in How it Works.

HOW IT WORKS

1
Discuss proctoring with your instructor
The first and most important step is to discuss proctoring with your instructor to ensure that you have permission to use proctoring services for your exams.
2
Contact our Distance Education staff
We encourage students to contact our office if they have questions or concerns on how to setup proctoring services. Our staff can walk you through the request process from start to finish.
3
Find a proctor and submit a request
Students are expected to find and select their own proctor. We recommend students select a proctor who works at a university, community college, or a public library. Once you have selected a proctor, contact them to ensure availability during the needed exam period. After finding a proctor that works for you, complete our online request form. If you are unsure if you proctor is acceptable, contact our staff before submitting your form. Be sure to submit your request form at least one week prior to your exam, otherwise we cannot guarantee it will be processed in time for your exam.
4
Review your proctoring approval email
After we have reviewed and approved your request we will notify you via email. This normally takes about two business days. It is important to review the approval message you receive because it will contain a review of what you need to do to prepare for each exam.
5
Schedule exams with your proctor
Students schedule their exam times with their proctors. Exams can be completed at any time during the exam dates for that specific test. Make sure to schedule your exams with your proctor at least two days prior to your exam to ensure that they can fit you into their schedule.
6
Keep in touch
Once you have completed your exam we will take care of the rest. Our office will make sure that your exam is returned to your instructor within two days of the exam close date and you will receive a notification. Remember to keep in touch throughout the semester to let us know if you need any assistance.
            Proctoring Request Form >
            NCTA Testing Locations >

EXAM EXCEPTIONS

Any exceptions that fall outside of the testing parameters listed in your course syllabus will first need to be discussed between you and your instructor. Once a request has been approved, forward the instructor's permission email to our office and we will make the necessary accommodations for you to complete an exam.

CANCELING REQUESTS

If you wish to cancel a proctoring request simply notify our office via email or phone. Students are not penalized for canceling a request and may resubmit another request if they need proctoring services in the future. If you fail to appear for a scheduled exam without notifying our office, you will receive a written warning. If a second exam is missed without notifying our office, your proctoring request will be automatically canceled and we will notify your instructor. A new request form can be submitted for students still requiring proctoring services.

INTERNATIONAL PROCTORS

If you plan to complete an exam outside of the United States, instructor approval is required first. To expedite the process, students using international proctors should only select proctors who work at either a university, community college, or a public library. Instructors are looking for web presence when approving international proctors, so look for a proctor that is tied to an institution with a web page. 

TESTING SERVICES

The Office of Online and Distance Education only coordinates proctoring for University of Houston courses. Students enrolled in a course with another institution who are interested in completing an exam at the University of Houston campus should contact Testing Services. 

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