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Office of Ombuds Services

Functions of the Ombudsperson

The Ombudsperson strives to promote fairness and foster a positive work environment by offering a number of mechanisms for early conflict resolution and problem-solving including:

  • listening to faculty and staff members’ concerns and complaints regarding workplace and employment issues
  • providing information and assistance in accessing and interpreting University policies and procedures
  • making referrals to appropriate University resources
  • helping faculty and staff analyze complaints by identifying issues and outlining available options
  • coaching faculty and staff in addressing and managing conflict
  • facilitating communication and mediating conflict between disputing parties
  • reviewing and analyzing trends in concerns and complaints
  • making recommendations to the President and Provost regarding changes to University policies and procedures that may eliminate or reduce recurring workplace problems, enhance the effectiveness of University resources, or increase the quality of work life for University employees

Because of the informal, neutral, and confidential nature of ombuds services, the ombudsperson does not:

  • represent faculty or staff in any formal hearings, processes, or procedures
  • engage in administrative decisions
  • determine the merits of a faculty or staff member’s complaint
  • conduct formal investigations
  • provide legal representation or advice
  • provide psychological counseling