University Information Technology (UIT) is pleased to present its Support Standards. The standards were developed by Technology Support Services staff in collaboration with IT staff from various segments of the University.

These standards are designed to convey the support criteria and guidelines the UIT Support Center will utilize in addressing hardware and software support issues for the University community.

In addition, the document identifies available software, hardware, and computing resources support, recommended computing practices, and training opportunities related to supported software applications and operating systems.

The services described are offered in addition to the services provided by your department's local or distributed support staff.

The Support Standards document is divided into the following parts:

• Overview
• Software Support
• Hardware Support
• Computing Resources Support Standards
• Training Resources Available for Supported Software
• Recommended IT Practices

Download the PDF

You can also download a copy of the Support Standards in portable document format (PDF). In order to view the document, you will need to download a free copy of Adobe Acrobat Reader.

This is a dynamic document, continually changing to respond to the introduction of new products and technologies, the retirement of older ones, and the changing landscape of IT at the University.

We trust that these standards will assist in enabling the UIT Support Center staff to more effectively and efficiently serve the University of Houston computing community.

If you have comments or questions, please direct them to the UIT Support Center at uitsupport@uh.edu, or Mail Code TSS 2002.