Computer Resources Support Standards

The following computing resources are managed through the IT Support Center (ITSC).

The university's computing resources are for the use of UH faculty, staff, and students enrolled in classes at UH. ITSC does not support the uses of computing resources that do not contribute to the academic, research, or administrative work of the university.

Response Times

All estimates are based on ITSC's regular in-person business hours, 8 a.m. to 8 p.m., Monday through Friday (except for university holidays). After hours, you can call the IT Support Center at 713-743-1411 or send email to support@uh.edu.

Time Estimate Activity
0-4 hours Account creation
Password reset
Print queue troubleshooting for ADMIN or SPOOLER
By end of same business day Email alias creation
Resource request, such as a disk space increase
Printer queue creation - ADMIN or SPOOLER
By end of next business day IP address request
Name change for computer accounts and email aliases
Software installation*

*Depending on the complexity of the installation

Contacting the IT Support Center

There are several ways of contacting the IT Support Center.

In person Room 116 Philip Guthrie Hoffman Hall (PGH)
By phone 713-743-1411
By email support@uh.edu
Get Help: ask questions or chat live www.uh.edu/get-help
Go to the IT Web page www.uh.edu/infotech

Areas Not Supported

Items not specifically covered in the Computing Resources Support Standards are not supported by the IT Support Center. ITSC does not support the uses of computing resources that do not contribute to the academic, research, or administrative work of the university. Some computer systems and other resources are managed by groups outside of IT. For support on one of those systems, contact that system's administrator.