Computer Resources Support Standards
The following computing resources are managed through the IT Support Center (ITSC).
The university's computing resources are for the use of UH faculty, staff, and students enrolled in classes at UH. ITSC does not support the uses of computing resources that do not contribute to the academic, research, or administrative work of the university.
All estimates are based on ITSC's regular in-person business hours, 8 a.m. to 8 p.m., Monday through Friday (except for university holidays). After hours, you can call the IT Support Center at 713-743-1411 or send email to firstname.lastname@example.org.
|0-4 hours||Account creation
Print queue troubleshooting for ADMIN or SPOOLER
|By end of same business day||Email alias creation
Resource request, such as a disk space increase
Printer queue creation - ADMIN or SPOOLER
|By end of next business day||IP address request
Name change for computer accounts and email aliases
*Depending on the complexity of the installation
Contacting the IT Support Center
There are several ways of contacting the IT Support Center.
|Get Help: ask questions or chat live||www.uh.edu/get-help|
|Go to the IT Web page||www.uh.edu/infotech|
Areas Not Supported
Items not specifically covered in the Computing Resources Support Standards are not supported by the IT Support Center. ITSC does not support the uses of computing resources that do not contribute to the academic, research, or administrative work of the university. Some computer systems and other resources are managed by groups outside of IT. For support on one of those systems, contact that system's administrator.