Lync Training and Documentation
To help you master Lync, we have user guides, training videos, hands-on training and lecture-based sessions. Hands-on sessions last 2 hours and are offered on an ongoing basis during our migration to Lync. Our hands-on session is recommended to help get you started using unified communication tools. To request a special session for your department, send an email to firstname.lastname@example.org. Lecture-based sessions are available by request.
Our training schedule is posted here every Thursday for the upcoming week.
No RSVP. First-come, first-served.
We are debuting our new Lync training room with a soft opening which means a light schedule until we get the word out. Located in Tech Commons room 58K in the basement on the backside of the MD Anderson Library, it is very easy to access. Do not enter the library's front entrance. You must go around to the University Center side (the back).
Tuesday, Dec 10
1pm CX300 Phone and Lync 2010
Wednesday, Dec 11
1pm CX600 Phone and Lync 2010
Thursday, Dec 12
9am CX600 Phone and Lync 2013
Lync for Mac Announcement
The most recent version of Lync for Mac (14.05) is not stable. During Mac to Mac communication, dropped calls and calls going directly to voice mail are common. Microsoft is aware and working on a fix. If Microsoft's update tool automatically upgraded you to version 14.05, we recommend a downgrade. For information on how to downgrade, see Lync for Mac Downgrade – 14.05 to 14.04 [pdf].
- Using Lync 2013 [pdf]
- Lync Voice Access Guide [pdf]
- Instant Message (IM) Etiquette [pdf]
- Managing Your CougarNet Password [pdf]
- Audio/Video Conferencing [pdf]
- Delegate Access in Lync 2013 [pdf]
- Lync 2013 Conferencing Quick Reference [pdf]
- Lync 2013 Meeting Environment [pdf]
- Using Lync Web App [pdf]
- Lync 2010 Attendee [pdf]
Lync Mobile App
Configuring the Lync 2010 Mobile App [pdf]
User Guides for the Hard Phone (desk phone)
(View a comparison of different hard phones)
For Lync related questions or problems, send email to LyncSupport@uh.edu.