I am transferring to a new department. What is the procedure for obtaining a new phone number?

Answer: Phone numbers are now assigned to people. Similar to the handling of an email address, you keep the same phone number during your time with UH. When you transfer to a new department, there ought to be a phone for you to sign-in to (CX600) or plug-in to (CX300) your computer. Department phone numbers stay with the department. If you are currently signed-in to a CX600 phone, sign-out before you move to your new department. If you are transferring within Optometry or the College of Business, unplug your phone and plug it back in when you arrive at your new location.

After listening to a voice mail message on my phone, how can I forward that message to a co-worker?

Answer: While the message is playing or when it ends, say “Forward to [first name, last name]”, then hang up or wait for more options.

I am now using my new Lync phone. I just remembered there is a voice mail message on my old phone that I need. Is it possible to access my old voice mail box?

Answer: Yes. Your old voice mail box can be accessed for up to 72 hours after receiving your Lync phone. To access your old voice mail box, call the appropriate voice mail access number, enter your extension and follow the prompts. If you used a Rolm phone, dial x38400. If you used an IP phone, dial x29400. For help using the old voice mail system, see UIT documents: UH Voice Messaging for ROLM Phones Quick Check and UH Voice Messaging for Cisco IP Phones Quick Check.

How do I transfer a call to a voice mailbox?

Answer: In the Conversation window of your soft phone, click the Transfer button and select Another Person or Number. A window appears listing your Contacts. Hover over the Contact to whom you want to transfer the call. Click the down arrow located next to the Call button. Select Voice Mail from the drop-down menu.

How is Lync different from my existing phone service?

Answer: The unified communications system provided by Microsoft Lync utilizes the Internet as the transmission medium via an infrastructure of hardware, software and high-speed fiber optic cabling. The prior system was a voice-only Private Branch Exchange (PBX) telecommunications system that utilized a copper cabling infrastructure.

Will we continue to be billed for phone service?

Answer: By migrating from the ROLM system, UIT will eliminate billed phone service and will replace each existing ROLM phone with a Lync hard phone and/or Lync soft phone with a headset at no cost.

What will happen to the old Cisco and Rolm phones?

Answer: UIT has contracted through the Property Management Division with an outside vendor to dispose of the phones in a responsible manner.

What are the main differences between each of the available desk phones?

Answer:  Please see our comprehensive Lync Phone Matrix for a comparison of Lync phones.

Why am I unable to send a long distance fax since our campus started using Lync?

Answer: The relocation of analog phone lines from the University Center Underground has affected long distance faxing.  When sending a long distance fax, press the <pause> button on your fax machine before entering your long distance code.  Another method is to enter the number you are faxing to and press <dial>.  After the fax machine dials the number, listen for a faint beep, and then enter your long distance code.

For Lync related questions or problems, send email to LyncSupport@uh.edu.