Lync/Skype for Business - Windows FAQ - University of Houston
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Lync/Skype for Business - Windows FAQ

What is Skype for Business and why is it on my computer?

Answer: On April 14th Microsoft changed the name of Lync to "Skype for Business". Any Lync users running Office 2013 would see this change when they perform a windows update. Rest assured, "Skype for Business" is not the same product as the "Skype for Consumers" application for home use. It is still Lync, only the look of the icon has changed.

Microsoft bought Skype in 2011 for $8.5 billion. Hopefully this name change is an indicator that Microsoft will be able to make computer to computer calls between Lync and Skype at some time in the future. Skype for Consumers operates very similarly to malware and creates a security risk, UIT does not endorse its use by UH departments.

How can I delete multiple Lync 2013/Skype for Business Contacts appearing in my Outlook Contacts?


  1. In Lync 2013/Skype for Business, click the Lync/Skype Options icon.
  2. In the Options dialog box, click Personal.
  3. Under Personal Information Manager, click Microsoft Exchange or Microsoft Outlook.
  4. Select, None.
  5. Click Ok.
  6. In Outlook, go to Contacts and delete the Lync Contacts folder.
  7. In Lync/Skype, open the Options dialog box.
  8. Click Personal.
  9. Under Personal Information Manager, click None.
  10. Select, Microsoft Exchange or Microsoft Outlook.
  11. Restart Outlook.
  12. Restart Lync/Skype.

Your Lync/Skype Contacts folder in Outlook re-populates without duplicates.

I am transferring to a new department. What is the procedure for obtaining a new phone number?

Answer: Phone numbers are now assigned to people. Similar to the handling of an email address, you keep the same phone number during your time with UH. When you transfer to a new department, there ought to be a phone for you to sign-in to (CX600) or plug-in to (CX300) your computer. Department phone numbers stay with the department. If you are currently signed-in to a phone, sign-out before you move to your new department.

After listening to a voice mail message on my phone, how can I forward that message to a co-worker?

Answer: While the message is playing or when it ends, say “Forward to [first name, last name]”, then hang up or wait for more options.

How do I make a long distance call using my soft phone (Lync/Skype client)?

Answer: In the Search field, using your keyboard, enter a domestic long distance number or 011 followed by an international long distance number and press <return> . In the Conversation Window that opens, click the keypad icon Keypad. After the long distance number is dialed, one or two beeps can be heard. After hearing the beep(s), enter your long distance authorization code in the keypad.

I am now using my new Lync/Skype phone. I just remembered there is a voice mail message on my old phone that I need. Is it possible to access my old voice mail box?

Answer: Yes. Your old voice mail box can be accessed for up to 72 hours after receiving your Lync/Skype phone. To access your old voice mail box, call the appropriate voice mail access number, enter your extension and follow the prompts. If you used a Rolm phone, dial x38400. If you used an IP phone, dial x29400. For help using the old voice mail system, see UIT documents: UH Voice Messaging for ROLM Phones Quick Check and UH Voice Messaging for Cisco IP Phones Quick Check.

How do I transfer a call to a voice mailbox?

Answer: In the Conversation window of your soft phone, click the Transfer button and select Another Person or Number. A window appears listing your Contacts. Hover over the Contact to whom you want to transfer the call. Click the down arrow located next to the Call button. Select Voice Mail from the drop-down menu.

How can I add a long distance number to a conference call using my Lync/Skype soft phone?

Answer: Adding a person with a long distance number to a conference call must be done by making a separate call, and then merging the two conversations together. To add a long distance number to a conference call:

  1. Dial a long distance number or select a Contact. Your current call is put on Hold.
  2. Wait for the beep, and then enter your long distance code.
  3. In the Conversation Window of the new call, click People Options for Windows or Options for Macintosh.
  4. From the drop-down menu that appears, select the conversation that you want the call to merge into.

How do I update the Contact information for a non-UH personal contact in Lync/Skype?

Answer: It is not possible to update Contact information using only Lync/Skype, you must also use Outlook. In Lync/Skype, right-click on the Contact you want to update and select Add to Outlook from the menu. An Outlook Contact Card appears with the Contact’s information. Using the Outlook Contact Card, add a name for the Contact or update other information. Click Save & Close. Exit and restart Lync/Skype to see the updated Contact information.

How can I copy my Outlook Contacts to Lync/Skype?

Answer: It is not possible to copy Contacts from Outlook to Lync/Skype. To add an Outlook Contact to Lync/Skype, using your hard phone or soft phone (client software), search for the name of the person you want to add to Lync/Skype. Lync/Skype will search your Outlook Contacts. Mac users must use their soft phone to search Outlook Contacts. When the Contact’s name appears, add the person to your Lync/Skype Contacts. Consult the appropriate user guide at for instructions on how to search for a Contact and how to add a Contact to Lync/Skype.

How is Lync/Skype different from my existing phone service?

Answer: The unified communications system provided by Microsoft Lync/Skype utilizes the Internet as the transmission medium via an infrastructure of hardware, software and high-speed fiber optic cabling. The prior system was a voice-only Private Branch Exchange (PBX) telecommunications system that utilized a copper cabling infrastructure.

Will we continue to be billed for phone service?

Answer: By migrating from the ROLM system, UIT will eliminate billed phone service and will replace each existing ROLM phone with a Lync hard phone and/or Lync soft phone with a headset at no cost.

How can I learn more about how to use Lync/Skype?

Answer: Visit our training page to view user guides and video tutorials. 

What will happen to the old Cisco and Rolm phones?

Answer: UIT has contracted through the Property Management Division with an outside vendor to dispose of the phones in a responsible manner.

Why am I unable to send a long distance fax since our campus started using Lync/Skype?

Answer: The relocation of analog phone lines from the University Center Underground has affected long distance faxing.  When sending a long distance fax, press the <pause> button on your fax machine before entering your long distance code.  Another method is to enter the number you are faxing to and press <dial>.  After the fax machine dials the number, listen for a faint beep, and then enter your long distance code.

For Lync/Skype related questions or problems, send email to