UHSecure FAQ

1. What is UHSecure?
UHSecure is a campus-wide wireless network that allows you to securely browse the web from your computer or mobile device.
2. Do I need anything other than my wireless device to connect to UHSecure?
Yes, you need a CougarNet account.
3.I have a CougarNet account, but I don't remember my password. What should I do?
There are three options for resetting a forgotten, unknown, or expired password. You will need your Cougar Card for each.
4. I know my CougarNet password and I have been using the wireless network for months without a problem, now I can't connect to the network. What could be wrong?
CougarNet passwords expire every 90 days. Not all wireless devices will prompt you to change your password when it expires. Use the information in the previous answer to reset your password.
5. How do I connect my wireless device to the UHSecure wireless network?
Configure your wireless device using the automated configuration wizard at www.uh.edu/uhsecure. You only need to complete the configuration wizard once per device.
6. What if the wizard cannot configure my device to use the UHSecure network?
If you are still unable to access UHSecure, you can continue to use the UHWireless network. Please let us know by email at support@uh.edu (or call 713-743-1411) so we can look into resolving the problem. We are putting together a troubleshooting guide, so any information you can provide will help.
7. Are there any wireless devices that are known to have trouble connecting to UHSecure?
Yes, the following devices are not able to automatically configure UHSecure. You may also attempt to manually configure your device if your operating system is listed on the manual configuration page.
8. Is there basic configuration information available that might help me configure my own device?
Yes, here is some basic configuration information:
9. If my wireless device is not listed in the previous answer and it will not connect to UHSecure, what should I do?
Let us know by email at support@uh.edu (or call 713-743-1411) so we can look into resolving the problem. We are putting together a troubleshooting guide, so any information you can provide will help.


Contact Us

Call Us: 713-743-1411
Fax Us: 713-743-1109
Email Us: support@uh.edu
Mail Code: CTS 1010
Attn: Network Operations
Internet: Work Order Request