Compressed Video Network (CVN) Guidelines
6. Technical/Operational Coordination
6.1 Technical/Operations Committee
All staff responsible for technical operations will meet the second and fourth Friday of each month, either by video or in person, from 10 a.m. to 12 p.m. for a support meeting. This meeting will be coordinated by the Video Analyst. The committee sets standards, reviews configurations of new network and class components, reviews new sites and applications, and develops and enhances support plans. The goal of this group is to maintain dialog and coordination among all professionals who support and maintain the video network. Participation in the committee is open to all interested parties, but mandated for staff responsible for technical support operations.
6.2 Network Testing
Friday mornings between 8 a.m. and 12 p.m. will be reserved at all sites and including network components to perform network testing as needed, except where testing would impair the Technical Operations Committee meetings (cf. 6.1). BSPs and LSPs desiring to use the Friday morning test period should schedule the necessary resources with the Video Scheduler to ensure those resources will be available. Testing maybe extended to Friday afternoons if necessary and if the resources haven't previously been scheduled. This time may be used for testing:
- New systems
- Upgrades or changes to existing systems
- New applications
- Other items necessary for the successful operation of the network
Tests will be coordinated through the Video Analyst, and reviewed by the TECH/OPS committee.
6.3 Non-Urgent Problems
For non-urgent problems, the LSP should email the Video Analyst or the BSP with a brief description of the problem, so that issues arising over the network can be tracked and trends analyzed.
The Video Analyst will acknowledge receipt of the problem notice the next business day. Along with the notice, the Analyst will assign a priority rating for resolving the problem, communicate an action plan, and provide continuous updates until the problem is resolved.
A summary of all problems reported to the BSP and Video Analyst will be disseminated over a Compressed Video Network ListServ, designed for rapid dissemination of email messages, and will be discussed at the TECH/OPS meeting.
6.4 Design and Development of Sites.
6.4.1 Establishing New Classrooms and Video Conference Sites
All new network node sites must be tested and evaluated by the TECH/OPS committee prior to being scheduled or used for classes or meetings.
The TECH/OPS committee will schedule the new site for testing during an established weekly testing period. Changes recommended by the TECH/OPS committee must be completed before the new site being tested is made operational.
6.4.2 Design Standards
To ensure the highest level of interoperability among the UH sites, design and technical standards are necessary. While the standards are not intended to be overly restrictive, they are intended to maintain a minimum level necessary to provide quality service. The TECH/OPS committee is responsible for the establishment and maintenance of the standards. It is our hope that new classroom designs can take the standards into consideration early in the design process. The design standards, begun below, will be evolving at the direction of the TECH/OPS committee.
220.127.116.11 Audio Systems
18.104.22.168 Appropriate use of group units, etc.
22.214.171.124 Lighting Systems
126.96.36.199 Video Systems
188.8.131.52.1 Analog Telephone Line
So that the BSP and other service providers can diagnose and configure the Teleos 20 and CODEC, each must be connected to a telephone line. If the line is behind a PBX, it must be capable of Direct Inward Dialing. While it is acceptable to loop one line through both the Teleos and CODEC of the same unit, each Teleos 20 and CODEC pair must have a dedicated line.
6.4.3 Functionality and Limitations of Each Site and the Network Interconnection
Each remote site should supply and update information continuously about their site. This information should address the functionality and limitations of each site, as well as support and interconnection information. This information will be maintained by the Video Analyst. This information will be made available via the Web at URL: http://www.uh.edu/ittel/uhcvnsites.html for all LSPs, BSPs and other interested parties.
The Video NOC is operational during all scheduled class times.