PureMessage Frequently Asked Questions (FAQ)

Table of Contents

  1. How do I know if my mail utilizes the PureMessage services?
  2. I have a Central.uh.edu account, but I am not receiving PureMessage Quarantine Digest Messages. Why?
  3. Do I need to do anything with the Quarantine Digest email messages I receive?
  4. How do I change my password/session ID?
  5. How does mail sent to the Quarantine Site affect my mail quota?
  6. How often do I need to clean out the spam messages in my Quarantine Folder?
  7. I want to receive all of my spam. How do I choose not to participate (opt out) of PureMessage services?
  8. Will my existing desktop filters (rules) for filtering spam-flagged messages still work?
  9. Can I modify PureMessage Options for my mail account?
  10. Why am I receiving multiple Quarantine Digest Messages every day?
  11. How does the PureMessage software decide what messages to send to the Quarantine site and which messages to send to my Inbox?
  12. What is a Spam Score and how is it calculated?
  13. I don't want to receive daily Quarantine Digest Messages. How can I turn these off?
  14. I am receiving mail in my Inbox that is not flagged as spam, but is spam. Is there a way I can report this?
  15. How can I quickly access the Quarantine site?

Questions and Answers

  1. How do I know if my mail utilizes the PureMessage services?
    If your UH email alias is directed to the central.uh.edu mail servers you use the services of PureMessage.
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  3. I have a central.uh.edu account, but I am not receiving PureMessage Quarantine Digest Messages. Why not?
    There are several possible reasons:
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  5. Do I need to do anything with the Quarantine Digest email messages I receive?
    No. You can delete the digest each day you receive it, you can click the link at the bottom of the digest in order to view your Quarantine Folder (to make changes), or you can choose any of the mail messages in the digest and request that they be sent to your Inbox for you to read.
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  7. How do I change my password/session ID?
    The password/session ID is randomly generated by the PureMessage system and cannot be changed by the user. If you need to request a new password/session ID, go to the Quarantine site login page - Qsite.uh.edu (the link is also found at the bottom of the Quarantine Digest Messages ("Go to the UH Quarantined email login page")) and click on the link in the sentence "If you do not have a password/session ID, please go here."
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  9. How does mail sent to the Quarantine Site affect my mail quota?
    Mail in your PureMessage Quarantine does not count against your mail quota.
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  11. How often do I need to clean out the spam messages in my Quarantine Folder?
    Never. The spam messages in your Quarantine folder will automatically be deleted after 30 days. If you are unable to check your mail for an extended period of time, you may configure your quarantine options to extend the hold time of your mail for up to 120 days.
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  13. I want to receive all of my mail, spam or not. How do I choose not to participate (opt out) of PureMessage services?
    Log into the Quarantine Site (Qsite.uh.edu), then click on the Options link in the left margin. In the Mail Preferences section, click the box next to "Disable all spam and offensive content blocking for my messages," making a check appear in the box, then click the Save button. You can change this selection at any time to opt back in to PureMessage.
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  15. Will my existing desktop filters (rules) for filtering spam-flagged messages still work?
    Yes, if they worked before they will continue working in the PureMessage environment.
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  17. Can I modify PureMessage Options for my mail account?
    Yes. Log in to the Quarantine Site (Qsite.uh.edu) and use the navigation listing on the left. This will allow you to:
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  19. Why am I receiving multiple Quarantine Digest Messages every day?
    By design, users receive Quarantine Digest Messages for each email alias they are the owner of. In some cases, there are multiple people who are listed as the owners of an alias, i.e. a departmental alias. In those cases, all of the owners will receive the same digest message for that alias, so any of the owners could choose to release quarantined messages. If you do not want to receive a digest message for a specific alias, login to the Quarantine site (Qsite.uh.edu) with that alias and configure the Options to not receive digest messages. Most users only have one alias, and therefore will only receive one digest message.
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  21. How does the PureMessage software decide what messages to send to the Quarantine site and which messages to send to my Inbox?
    The PureMessage software scans the incoming mail at the UH.EDU gateway and assigns each message a Spam Score. Based on the Spam Score, the mail is processed as follows:

    0-50% Delivered as good mail
    51-80% Possible spam — Flagged and delivered to user mailbox
    81-90% Probable spam — Delivered to Quarantine folder (not counted against user mailbox quota)
    91-100% Unwanted spam — Blocked and not delivered
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  23. What is a Spam Score and how is it calculated?
    PureMessage contains several hundred spam tests that analyze individual characteristics of each message. Each of these tests has a numerical weight. When a message is analyzed by PureMessage, the weights from all the spam tests that matched the message are added up and converted to a spam score that expresses the message's spam probability or "spam score."
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  25. I don't want to receive daily Quarantine Digest Messages. How can I turn these off?
    Log in to the Quarantine Site (Qsite.uh.edu) and select Options. This will allow you to disable receipt of daily Digest Messages. You can change this selection at any time.
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  27. I am receiving mail in my Inbox that is not flagged as spam, but is spam. Is there a way I can report this?
    If you think a message which entered into your mailbox is spam, please send in your spam as attachments to
    is-spam@sophos.com . From there, the Sophos Anti-Spam team analyzes and updates the Anti-spam definitions to include elements of the spam message.
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  29. How can I quickly access the Quarantine site?
    For your convenience, included in each Quarantine Digest Message is a link to the Quarantine site (Qsite.uh.edu). Users can also bookmark the web site for easy access.
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Contact Us

Call Us: 713-743-1411
Fax Us: 713-743-1410
Email Us: support@uh.edu
Mail Code: TSS 2002