Assistance with Cougarnet Account Lockouts

Before you login to take your online exam...

Log in to AccessUH to see when your password will expire(screen shot).  

If it is about to expire:

  1.  if on campus — shut off WiFi services on all mobile devices
    • iPhone
    • iPad
    • Android
    • Laptop
  2. visit the Password Wizard to reset your CougarNet password
  3. update UHSecure password stored on all of your mobile devices (screen shot)
    • iPhone
    • iPad
    • Android
    • Laptop
  4. re-eanable WiFi on moible devices one at a time to confirm that your new password works

* If you have been locked out of your account for 14 days or more contact UIT Security at 832-842-4695 or security@uh.edu for further assistance.

Commenly asked questions:

Why is my CougarNet account locked out?

How long will my CougarNet account be locked out?  

How do I determine what is causing the lockout?

Why does the lockout only occur when I am on campus?

I changed my CougarNet password a month ago.  Why am I being locked out now?