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Policies and Guidelines
Departmental IT Best Practices - Education and Training
Last Updated: July 23, 2010
Reviewed: July 23, 2010
Reviewed: July 23, 2010
- Who does it apply to?
- Departmental Management
- Why is it important?
- To ensure that departments have skilled personnel that properly use and maintain computer resources.
Practices
Training on Hardware and Software
- What is it?
- Hardware/software training for management, operation staff, and end-users.
- WHAT NEEDS TO BE DONE:
- Train employees on the use of hardware and software.
References:
- IT Training
- Computer Based Training (CBT) by Categories
- Department of Information Resources (DIR): PC Life Cycles (Guidelines for Establishing Life Cycles for Personal Computers) (for "Assessment of End Users' Needs," go to page 41)
Training on the Appropriate Use of Computing Resources
- What is it?
- Raising awareness of the university's guidelines for the appropriate use of computers.
- WHAT NEEDS TO BE DONE:
- Educate end-users on the appropriate use of computing resources.
References: