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Network Outage in the Residential District

UIT Alert: Network Outage in the Residential District

Current Status

ResolvedResolved - Network Outage in the Residential District

Affected Services

  • UH Wired network
  • UHSecure Wireless network
  • UH Wireless network

Event Updates

Disrupted Network Outage in the Residential District
February 20, 2018 , 9:18 AM

Monitoring and reports indicate a network outage is occurring at Cullen Oaks Apartments, TLC2, Cougar Woods Dining Hall, Clinical Research Services, and Cameron Buildings. Network operations are investigating.

DisruptedUpdate - Network Outage in the Residential District
February 20, 2018 , 10:35 AM

Network operations discovered a fiber cut has occurred at a campus construction site. Management and support are in route to that location to assess the issue and determine  the best course of action for restoring service. Affected locations are Clinical Research Services, Cameron, Cougar Woods Dining Facility, Cullen Oaks Apartment, and TLCC Annex.

DisruptedUpdate # 2 - Network Outage in the Residential District
February 20, 2018 , 12:00 PM

Network Operations and contractor are going to replace a fiber. No ETA is available at this time.

Affected locations are Clinical Research Services, Cameron, Cougar Woods Dining Facility, Cullen Oaks Apartment, and TLCC Annex.

DisruptedUpdate # 3 - Network Outage in the Residential District
February 20, 2018 , 2:00 PM

Network operations identified the network cabling  and  repair supplies needed to repair the damaged fiber strands. Once contractors have obtained  the required supply repairs will begin.  An established time for restored service is not currently available. The affected locations are Clinical Research Services, Cameron, Cougar Woods Dining Facility, Cullen Oaks Apartments, TLCC Annex and the KUHT uplink to their satellite dishes .

DisruptedUpdate # 4 - Network Outage in the Residential District
February 20, 2018 , 10:08 PM

Contractors have completed the fiber repair. Networking services have been restored at Clinical Research Services, Cameron, Cougar Woods Dining Facility, Cullen Oaks Apartments, and KUHT uplink to their satellite dishes.

Additional fiber splicing is required to restore network connectivity to TLCC Annex. The estimated time to repair is unknown.

ResolvedResolved - Network Outage in the Residential District
February 21, 2018 , 12:57 PM

Repair work has completed. Networking services have been restored to TLCC Annex.