UIT Alert: The RightNow Cloud Service is experiencing an outage in the Chat tier.

Current Status

ResolvedChat services are available

Resolution Statement

Actions and Root Causes

The problem has been resolved.

Affected Services

  • Get Help (RightNow)

Event Updates

UnavailableChat - Unavailable
May 28, 2014 , 12:55 PM

Currently Chat services are unavailable. SMEs are performing emegency maintenance to our chat tier in MW. The chat service may be temporarily unavaialble while perform this maintenance. SMEs don't expect the maintenance to last more that 15 minutes. 

Affected Services:
Chat - Unavailable

Affected Environments (Sites/Interfaces):
uhhelpdesk (Interface) uhhelpdesk.custhelp.com
uhhelpdesk (Site)
uhhelpdesk_2 (Interface) uhhelpdesk-2.custhelp.com

ResolvedChat services are available
May 28, 2014 , 1:16 PM