UIT Alert: Scheduled Remedy Maintenance

Current Status

ResolvedRemedy Upgrade complete

Affected Services

No services are affected by this event.

Event Updates

IssueThere is a scheduled Remedy upgrade for Friday, April 4, 2014 starting at 5pm - Sunday, April 6th ending at 5pm.
April 4, 2014 , 5:00 PM

During the maintenance period the Remedy servers will be offline and not accessible via the web or the user tool.  During the maintenance period systems will be brought back on line as they are available.

 

The following systems will be affected during the maintenance and maintenance pages will be shown:

  1. Case Management
  2. Computer Account Management
  3. Password reset for Central Web Server and ECC UNIX accounts
  4. IP-DNS requests.
  5. Issue reporting for camera, call boxes and elevator phones.
  6. Help Desk system

 

The following systems will not be affected:

  1. Password resets for cougarnet account through uh.edu/password aka the password wizard.
  2. Residential Fix-it requests (https://ssl.uh.edu/wtsc_apps/uh_housing/resident_it_support/index.php)
  3. AccessUH support tickets.
UnavailablePerforming final Remedy upgrade steps
April 7, 2014 , 8:00 PM
8pm                      We will shut down the current production server
                            CougarNet resets will be AVAILABLE
 
8pm-10:30pm     We will complete the rest of our testing and setup on new server.
 
11:00pm              You will be notified on how you can use this system
ResolvedRemedy Upgrade complete
April 7, 2014 , 10:30 PM
Remedy Upgrade has been completed and is now online.