UIT Alert: RightNow Cloud Service

Current Status

ResolvedRightNow Cloud system is responding normally.

Affected Services

  • Marking Email (RightNow)
  • Get Help (RightNow)

Event Updates

DisruptedRightNow Cloud Service Degraded
February 27, 2014 , 11:11 AM

The RightNow Cloud Service is experiencing performance issues in the Inbound Email tier.

Status: Degraded

Affected Services:
Service Email - Degraded

Affected Environments (Sites/Interfaces):
uhdinfo (Interface) uhdinfo.custhelp.com
uhhelpdesk (Interface) uhhelpdesk.custhelp.com
uhhelpdesk (Site)
uhhelpdesk_2 (Interface) uhhelpdesk-2.custhelp.com

ResolvedRightNow Cloud system is responding normally.
February 28, 2014 , 12:48 AM