UIT Alert: FAMIS - Component Outage

Current Status

ResolvedComponent function repaired with renewed certificate.

Resolution Statement

Actions and Root Causes

The SSL certificate renewal process did not work properly.

Affected Services

  • FAMIS

Event Updates

DisruptedCert renewal errors disrupted components in facilities management system.
February 20, 2014 , 9:00 PM

Outage reported to the Application support. 

ResolvedComponent function repaired with renewed certificate.
February 22, 2014 , 1:00 AM
FAMIS Vendor support escalated issue to subcontracted component developers after their attempts to resolve the issue were unsucessful. The subcontractor is located in GMT + 8 asian CST delaying the resolution to 20 + hours before returning the system to service.