Component function repaired with renewed certificate.
Actions and Root CausesThe SSL certificate renewal process did not work properly.
Event UpdatesCert renewal errors disrupted components in facilities management system.February 20, 2014
Outage reported to the Application support. Component function repaired with renewed certificate.February 22, 2014
1:00 AMFAMIS Vendor support escalated issue to subcontracted component developers after their attempts to resolve the issue were unsucessful. The subcontractor is located in GMT + 8 asian CST delaying the resolution to 20 + hours before returning the system to service.