UIT Alert: RightNow Cloud Service Degraded

Current Status

ResolvedUpdate - RightNow Cloud Service

Affected Services

  • Marking Email (RightNow)
  • Get Help (RightNow)

Event Updates

IssueRightNow Cloud Service Degraded
February 12, 2014 , 9:54 AM

Oracle has reported a degrade in cloud service which affect Chat, Email Marketing and GetHelp.  

At this time it appears that uh.edu/gethelp and uh.edu/livechat is very slow to respond.

ResolvedUpdate - RightNow Cloud Service
February 12, 2014 , 10:21 AM
SMEs have confirmed that the system is responding as expected.