UIT Alert: UHSecure Connection

Current Status

ResolvedThe newly developed Radius server is fully operational.

Resolution Statement

Actions and Root Causes

Radius service has now been transitioned to a newly developed server, tested, and placed into the production environment.

Affected Services

  • UHSecure Wireless network

Event Updates

DisruptedWiFi connections to UHSecure
December 2, 2013 , 4:00 PM
Some users attempting access to UHSecure will be unable to connect.
DisruptedUpdate - WiFi connections to UHSecure
December 4, 2013 , 8:21 AM

The wireless analyst is currently working on updating the security certificates on the new Radius server to allow clients to authenticate to UHSecure without having to approve a certificate for the server before connecting.

Approximately one-third of wireless customers attempting a connection to UHSecure are unable to complete that process due to problems with the current Radius server.

The estimated time to repair has not been established.

DisruptedUpdate - WiFi connections to UHSecure
December 5, 2013 , 7:08 AM

Currently the new Cisco ACS5-1 is up and tested with UHSecure.

The only ongoing problem is an SSL certificate error customers get when trying to log into a secure network authenticated by the ACS.  The customer will get an error stating that the SSL cert is a valid Verisign cert but can’t be verified.  They are given the choice to terminate the connection or to continue.  Analyst have opened a case with Cisco TAC to try and resolve this issue.

This problem can be resolved if the customer goes to the University’s XpressConnect wizard (Cloudpath) and uses it to automatically configure their device for UHSecure.  After the wizard runs it will automatically move the client’s device to UHSecure and authenticate them.  The client should not get the cert error when using the wizard.  Clients only need to use the wizard the first time they connect to UHSecure (or if they delete the saved network from their device).

The wizard is located at www.uh.edu/uhsecure.

DisruptedUpdate - WiFi connections to UHSecure
December 6, 2013 , 12:00 PM

Currently the new Cisco ACS5-1 is up and tested with UHSecure.

Continuing:

The only ongoing problem is an SSL certificate error customers get when trying to log into a secure network authenticated by the ACS.  The customer will get an error stating that the SSL cert is a valid Verisign cert but can’t be verified.  They are given the choice to terminate the connection or to continue.  Analyst have opened a case with Cisco TAC to try and resolve this issue.

This problem can be resolved if the customer goes to the University’s XpressConnect wizard (Cloudpath) and uses it to automatically configure their device for UHSecure.  After the wizard runs it will automatically move the client’s device to UHSecure and authenticate them.  The client should not get the cert error when using the wizard.  Clients only need to use the wizard the first time they connect to UHSecure (or if they delete the saved network from their device). No estimate for a complete resolution to the cert verification error experienced by UHSecure customers is available.

The wizard is located at www.uh.edu/uhsecure.

ResolvedThe newly developed Radius server is fully operational.
December 6, 2013 , 2:00 PM