UIT Alert: UIT Staff Identification

Current Status

ResolvedUIT Security Alert: SPECIFIC UH COMPUTER THREAT

Resolution Statement

UIT Security has received reports of suspicious phone calls received by UH employees that appear to be attempts by hackers to gain unauthorized access to university computers. We also received notification from the State of Texas Chief Information Security Officer that employees at other state agencies are also receiving these calls.

In one incident, the user received a phone call from someone stating that there was a problem with the WiFi in the building and that they needed to "troubleshoot". The caller attempted to get the user to run certain software that would give the caller control of the user's computer. The user was suspicious and hung up on the caller.

Another reported incident was very similar, but this time the caller informed the user that the user's computer had a virus that was broadcasting to other computers and needed to be fixed. He told her that he would help her make the changes to her computer to fix the problems. The user asked the caller for their name and company. The caller did not answer and hung up.

USER ACTION REQUIRED: Do not provide any information regarding university computers or accounts over the phone to people you do not know. University IT staff will not ask you for this information.

If you have concerns about the validity of someone who is contacting you or if have received a phone call such as described above, please report this immediately to UIT Security at security@uh.edu

Affected Services

No services are affected by this event.

Event Updates

ResolvedUIT Security Alert: SPECIFIC UH COMPUTER THREAT
May 30, 2013 , 9:00 AM

UIT Security has received reports of suspicious phone calls received by UH employees that appear to be attempts by hackers to gain unauthorized access to university computers. We also received notification from the State of Texas Chief Information Security Officer that employees at other state agencies are also receiving these calls.

Do not provide any information regarding university computers or accounts over the phone to people you do not know. University IT staff will not ask you for this information.