UIT Alert: Lync Outbound Service Disruption

Current Status

ResolvedSME finished rebooting SIP Gateway #2. Signal Groups are available.

Resolution Statement

Actions and Root Causes

Tests indicate services have been restored. 

 

 

Affected Services

  • Voip

Event Updates

DisruptedThe Lync SIP Gateway 2 will be rebooted and isolated from outbound Lync calls tonight during change management window.
April 25, 2013 , 3:00 PM
There is a problem with Lync SIP Gateway 2. SMEs are working with the vendor to restore service on SIP Gateway 2. Lync SIP Gateway 1 will be handling both inbound and outbound Lync calls until service can been restored on SIP Gateway 2. A small percentage of Lync users may be experiencing issues when calling external destinations. The estimated time to repair has not been determined.
ResolvedSME finished rebooting SIP Gateway #2. Signal Groups are available.
April 25, 2013 , 10:51 PM

Lync outbound service for customers are available.