UIT Alert: Wireless Outage

Current Status

ResolvedAll APs are up are running at full capacity on the Controller 23.

Resolution Statement

Actions and Root Causes

Meru determined it was a known issue with a model of controller and has put in place a monitoring script to help diagnose the problem before the logs are erased. All APs are up are running at full capacity on the Controller 23.

Affected Services

  • UHSecure Wireless network
  • UH Wireless network

Event Updates

IssueWireless Outage
March 11, 2013 , 9:30 AM

Wireless team is experiencing an outage on controller 23 right now. All APs are up are running at full capacity on the Slave controller. Wireless team is working with MERU to diagnose the problem with controller 23. Currently it is not service affecting, ECS will need to swap them back to controller 23 after the issue has been resolved which will result in another short outage. 

Customers at M.D. Anderson Library, Allied Geophysical Labs, Cullen College of Engineering Building 1, Engineering Lecture Hall D2, Cullen College of Engineering Building 2, and Engineering Education Resource center are going to affect for a short outage. The estimated time to repair has not been established.

ResolvedAll APs are up are running at full capacity on the Controller 23.
March 12, 2013 , 9:30 AM
Wireless network services in the affected buildings have been stabilized.