UIT Alert: UH Wireless Service
Monitoring indicates the controller is operating normally and wireless clients are able to access and maintain network services.
Actions and Root CausesOur campus wireless team assisted the WLAN vendor with their hardware investigation. Once that was completed the primary controller was placed back into production service. Analysts then monitored the equipment for performance issues during the next twenty-seven hours. No additional wireless client issues have developed.
- UHSecure Wireless network
- UH Wireless network
Clients were being dropped from connection and service sets became unavailable. Buildings 502, 519, 524, 525, 550, 560, 576, 586, 588, and the Law Center were impacted. A backup controller was placed into production. Monitored views began to show good client response after that change. Once our wireless vendor has reviewed the controller logs and completed their investigatory processes the affected controller will be returned to service by the wireless team.