UIT Alert: Cougarnet and Network Share Access

Current Status

Resolved

Affected Services

  • Cougarnet
  • Network file space

Event Updates

DisruptedCougarnet and Network Share Access
March 28, 2013 , 2:48 PM

Customers from several locations on campus reporting latency or no access to Cougarnet. Some customers are reporting inability to access network shares on UHSA1.

The SME has been notified and reports a disk drive has failed and is being rebuilt.

Customers from Cullen College of Engineering, Conrad Hilton, E. Cullen, Technology Commons, Energy Research Park, College of Architecture are reporting inability or extreme latency accessing Cougarnet and some customers are unable to access network shares on UHSA1.

The estimated time to repair has not been established.

DisruptedUpdate - Cougarnet and Network Share Access
March 28, 2013 , 4:31 PM

CougarNet services are still unavailable.

Authentication to application services, such as, AccessUH will not be affected.

CougarNet users who have a roaming profile will be affected when logging into a computer setup for CougarNet domain.

If a user’s home drive is on one of the affected drives, then they will not be able to access their H drive or the departmental share drive.

DisruptedUpdate - Cougarnet and Network Share Access
March 28, 2013 , 4:31 PM

Good evening. Cougarnet services were disrupted earlier this afternoon on shared drives 13 and 14. Technicians are working with HP to restore services and it will take several hours for the systems to repair and service to be restored.

We would like you to help us test services once ITAC reports that service has been restored. After you receive the "service Restored" notice from ITAC, please take a moment to test access to your Cougarnet shared drives.

Until service is restored, customers will continue to experience long login times and will not be able to access their home share on 13 or 14.

Thank you for your assistance.

Resolved
March 28, 2013 , 10:00 PM
Cougarnet services have be restored by SME’s and HP vendor support. The recovery process has completed. Testing was performed to insure that home drives are accessible.