UIT Alert: Cougarnet Access

Current Status

ResolvedAccess to Courgarnet services have been restored.

Resolution Statement

Actions and Root Causes

Systems administrators resolved Cougarnet Access issue. Root cause of the service interruption is under investigation.

Affected Services

  • Cougarnet

Event Updates

DisruptedCustomers from multiple locations on campus reporting latent or no access to Cougarnet, and also latent disconnects.
January 31, 2013 , 1:40 PM
Multiple customers from labs in College of Technology, College of Engineering, Conrad Hilton, and Tech Commons reporting inability or extreme latency (15-20 minutes) accessing Cougarnet. There is currently no estimated time to repair. System administrators have been notified and are currently investigating this incident. Some Customers have worked around the incident by logging into accounts locally, rather than using Cougarnet.
DisruptedCustomers from multiple locations on campus reporting latent or no access to Cougarnet, and also latent disconnects.
January 31, 2013 , 2:40 PM
Multiple customers from College of Technology, College of Engineering, Conrad Hilton, Clinical Research Services, Heyne and Tech Commons reporting inability or extreme latency (15-20 minutes) accessing Cougarnet. There is currently no estimated time to repair. System administrators have been notified and are currently investigating this incident. Some Customers have worked around the incident by logging into accounts locally, rather than using Cougarnet.
DisruptedCustomers reporting extreme latency or inability to login to Cougarnet services. This appears to be a campus-wide event at this time.
January 31, 2013 , 3:35 PM
Any customer with a roaming profile logging into, or out of, Cougarnet may be impacted by this incident. System Administrators are continuing their investigation.
DisruptedCustomers reporting extreme latency or inability to login to Cougarnet services. This appears to be a campus-wide event at this time.
January 31, 2013 , 5:30 PM
Any customer with a roaming profile logging into, or out of, Cougarnet may be impacted by this incident. System Administrators have escalated the incident to Micrsoft Vendor Support, who is investigating at this time.
ResolvedAccess to Courgarnet services have been restored.
February 1, 2013 , 10:00 AM
Affected customers and locations report services have been restored.