UIT Alert: Voicemail services

Current Status

ResolvedUpdate - Voicemail services

Resolution Statement

Actions and Root Causes

Telephony analysts are working to correct power issues affecting the phone nodes. A server resync was performed to restore the MWI lights.

Corrective and Preventative Measures

A power distribution assessment is taking place to establish uninterrupted power supply to the Rolm Nodes.

Affected Services

  • Voicemail

Event Updates

IssueVoicemail services
October 11, 2012 , 7:10 AM

ITAC's monitoring tool lost contact with RolmMAS05 through RolmMAS09 and CiscoMAS02.

We will distribute an update after an assessment of the scope and impact is completed. The estimated time to repair has not been determined.

The Avaya voicemail message waiting indicator (MWI) light is unavailable. SMEs are investigating this incident.

ResolvedUpdate - Voicemail services
October 12, 2012 , 6:00 AM

The affected Messaging Application Servers are online.

The Message Waiting Indicator (MWI) light are available.