UIT Alert: Remedy Service

Current Status

ResolvedRemedy Service is available

Resolution Statement

Actions and Root Causes

The SME restarted the Remedy application.

Affected Services

  • Computer Account Management

Event Updates

UnavailableRemedy application is unavailable
October 7, 2012 , 8:34 AM

Case management and customer access to password resets are unavailable. The estimated time to repair has not been established.

The SME is investigating this incident.

ResolvedRemedy Service is available
October 7, 2012 , 10:17 AM
Case management and customer access to password resets have been restored.