UIT Alert: UIT Alert: Storage System Issue Impacting Services

Current Status

ResolvedAll customer related services have been restored.

Affected Services

  • Student Self Service
  • PASS
  • HR and Campus Solutions
  • Finance
  • Data Warehouse
  • Enrollment Management Dashboards

Event Updates

UnavailableAll Peoplesoft services are currently unavailable.
October 13, 2011 , 11:40 AM
All Peoplesoft services are currently unavailable, these include myUH and P.A.S.S.  System Administrators are working to resolve the issue, but no ETA is available at this time. Please check back here for updates.
IssueStorage system issue impacting some UIT services.
October 13, 2011 , 12:55 PM

The initial investigation revealed a problem with a storage system. Peoplesoft services that are hosted on servers that use this storage system for operating system support are unavailable. The estimated time to repair is unavailable.

The affected services include: myUH, P.A.S.S., Cougar Card, CSTAT, Data Warehouse Dashboard, Imaging, LegacySIS, SharePoint 2007, Remedy and University Advancement.

More updates will be posted here as they become available.

ResolvedAll customer related services have been restored.
October 14, 2011 , 2:01 AM
A critical storage subsystem in the UIT facility failed.  The cause of the failure was determined to be the primary controller on the storage subsystem, and the failover to the secondary controller did not occur due to firmware errors.