MIS Policies Manual

Chapter 5: Resource Management

Section 1: Requesting Service

The purpose of the Service Request is to provide uniformity and control in the management and tracking of service requested from the Management Information Systems (MIS) department.

1. Policy Objective
   The Service Request policy is intended to:
   • Provide clear guidelines for requesting service from the Management Information Systems (MIS) department by the University of Houston (UH) user community.
   • Provide a formal yet simple means of authorizing requests by the user and, reviewing and approving/disapproving request by MIS.
   • Establish traditional audit trails and controls.
2. Scope
   All services provided by MIS will follow this policy. Although an official Service Request form is provided (see exhibit 5.1-A), other written forms (such as letters, internal memoranda, and email) are acceptable as long as they contain the needed information and the user authorization.