Frequently Asked Questions - University of Houston
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Frequently Asked Questions

Table of Contents

  1. How can I find out if the University is open or if I should come to work?
  2. If everyone in the city is working from an off-site location, will that have an effect on the availability of my Internet service?
  3. Does this mean I can work from off-campus right now?
  4. How can I read my UH email off-campus?
  5. How can I use Blackboard from off-campus?
  6. How about help with other IT resources?
  7. Will the UH network be available?
  8. How can I reset my password from off-campus?
  9. How can I check my UH voice messages (voicemail) from off-campus?
  10. How do I map a network drive? How do I access my CougarNet "H" drive from off-campus?
  11. How do I update my contact information for emergency notifications?
  12. How do I set up VPN (virtual private network)?

Questions and Answers

  1. How can I find out if the University is open or if I should come to work?
    The UH ALERT web site has useful information about the most current campus status at UH.

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  1. If everyone in the city is working from an off-site location, will that have an effect on the availability of my Internet service?
    We anticipate that there will be significantly more demand for Internet service than the residential providers can usually handle, so you should expect a lower quality service than you typically receive.

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  1. Does this mean I can work from off-campus right now?
    The University has policies and procedures for working off-campus, and only your supervisor can determine how they apply to you.

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  1. How can I read my UH email off-campus?

    We recommend you use the web to read your email.

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  1. How can I use Blackboard off-campus?
    You should be able to access Blackboard as you normally would.

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  1. How about help with other IT resources?
    Start with this website; there's already a lot here. Our normal help services should be available; however, we may be operating with reduced capacity or experiencing higher demand than normal.

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  1. Will the UH network be available?
    Yes, but it may be hard to reach from off-campus if a majority of the city is working from home. On-campus users should not experience any problems within the campus network but may have the same problems using the Internet to get off-campus.

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  1. How can I reset my password from off-campus?
    Use the Password Reset (Computer Account Management) web site for resetting passwords and creating CougarNet accounts.

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  1. How can I check my UH voice messages (voicemail) from off-campus?

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  1. How do I map a network drive? How do I access my CougarNet "H" drive from off-campus?
    See Get Help answer #405 for instructions.

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  1. How do I update my contact information for emergency notifications?
    The UH ALERT web site has instructions for updating your information.

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  1. How do I set up VPN (virtual private network)?
    See the Virtual Private Network (VPN) page for instructions and links to download VPN software, if needed.

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