IT Support Center
Led by Leroy Mays, the IT Support Center provides Tier 1 and 2 support (both walk up and telephone) and some dispatch.
Teams
Executive Support
(Branda Lumpkin)
Executive Support provides Tier 3-quality support at the tier 1 level for the university's executive staff.
IT Support Center
(Leroy Mays)
The IT Support Center provides Tier 1 and Tier 2 support for all university customers through phone and online chat.
Software Sales
(Amy Ma)
The software sales group sells the software we license.
Support Event Management
(Leroy Mays)
When we have an event, (e.g. email latency), the Support Event Management group
- Identifies customer impact of the event (talking to tech managers, going to site to see for themselves)
- Identifies a mitigation strategy
- Handles communication