Led by Leroy Mays, the IT Support Center provides Tier 1 and 2 support (both walk up and telephone) and some dispatch.
Executive Support provides Tier 3-quality support at the tier 1 level for the university's executive staff.
IT Support Center
The IT Support Center provides Tier 1 and Tier 2 support for all university customers through phone and online chat.
Storefronts provide face-to-face support in locations throughout campus and beyond; they're located in ERP, the Library, Lone star college, Moody Towers, PGH, Tech Commons, and the Welcome Center.
The software sales group sells the software we license.
Support Event Management
When we have an event, (e.g. email latency), the Support Event Management group
- Identifies customer impact of the event (talking to tech managers, going to site to see for themselves)
- Identifies a mitigation strategy
- Handles communication
IT Training teach face-to-face classes about technology, designs IT classes, and negotiates the SkillPort contract, which provides online courses in a variety of subjects.