Interview Skills and Techniques

The following are guidelines for conducting successful selection interviews:

Establish and maintain rapport
  • Welcome the candidate sincerely.
  • Listen to what the candidate is saying.
  • Show genuine interest.
Listen Closely
  • Paraphrase what the candidate has said.
  • Reflect feelings and meanings.
  • Summarize what has been covered at the end of the interview.
Observe nonverbal behavior
  • Facial expressions
  • Gestures
  • Body position
Ask questions
  • Focus on asking open-ended, probing questions. (“Tell me about…”)
  • Avoid closed ended questions. (yes/no)
Take notes
  • It is strongly recommended to document interviews.
  • Do not write on application or resume, use a separate piece of paper.
  • Interviewer should not make any notes that could be misconstrued as discriminatory.

* Important: Any notes made during an interview must be retained in the managers office for 2 years.