BS in Hotel Administration, University of Nevada - Las Vegas; MMH in Hotel Administration, Cornell University; Ph.D. in Hotel, Restaurant and Institution Management, The Pennsylvania State University.
Expertise & Research Interests
- Pricing and Promotion
- Revenue Management
- Consumer Behavior
Author of peer-reviewed journal articles and conference proceedings, including the International Journal of Hospitality Management and Journal of Service Management; industry experience in rooms, quality management, revenue management and distribution channel in Las Vegas, Seoul, Singapore and Hong Kong; taught Services Marketing and Operation courses at The Pennsylvania State University before joining Hilton College.