Facilities Coordinator Erica Vazquez is more than just the friendly smile at the Key window when you pick-up your key at the General Services Building from UH Facilities. She happens to now also be the voice we hear on many answering services.

UH Facilities asked Vazquez to record the updated message for the FIXIT message. Once a few individuals heard her pleasantly sounding voice, more departments throughout campus asked for her to lend her services for various recordings.

Her voice can be heard notifying department office hours, when the department is closed for holidays or events and also giving the caller options to choose. UIT provides her with a script tailored to each specific department and she simply uses her desktop phone to read the message on voicemail. UIT Analyst Ray Hernandez takes the recording from the voice mail and transfers it to the departments’ answering system. She is happy to be able to help beyond her normal job duties and plans to continue to partner with UIT on any upcoming projects.