2013-2014 Student Handbook

University Services

Information Technology

  • Technology is integral to just about everything you do at the University of Houston. The UH Information Technology (IT) department is one of the providers of computing-related support and services you need to be successful. However, IT is not the only provider of these services. All UH colleges have information technology staff available to assist you with computing and related activities.
    The UH IT department offers a wide range of services to students, including computer accounts; walk-up, phone, and Web-delivered computer support; online and instructor-led training classes; and the largest and most comprehensive computer lab on campus.
    IT uses your Technology fees to manage many of the technologies that keep you informed, equipped, and enabled to achieve academic success at UH.
    To view IT student services, visit the Services Guide at www.uh.edu/infotech/services.
  • IT Services

    Accounts
    www.uh.edu/infotech/accounts
    713-743-1411
    IT supports the following computing accounts for students:
  • myUH

    myUH.uh.edu
    myUH is a self-service website where you can access and manage academic, financial, and personal resources. Here are a few of the many things you can do on the site: view grades, view or request transcripts, check admissions or financial aid status, and take care of enrollment issues. For information, go to my.uh.edu.
  • WebCT

    www.uh.edu/webct
    WebCT is an online course management tool that helps instructors put their course materials online. For help with WebCT accounts, call 713-743-1411, or e-mail support@uh.edu.
  • CougarNet

    www.uh.edu/infotech/accounts
    CougarNet accounts provide access to file space on university Windows computing resources. CougarNet is also used to connect to UH using a secure virtual private network (VPN) from off campus, or by using a wireless connection on campus.
  • Central Site Technology Commons

    The Central Site Technology Commons is the largest and most comprehensive computing lab at UH. This new facility provides over 150 Macintosh and Windows-based computer workstations, as well as scanners and printers.
    The Technology Commons is located in room 58 of the M.D. Anderson Library, accessible on the east side of the Library. It is open 24/7, except between semesters and on university holidays.
  • Classroom Technologies

    www.uh.edu/infotech/classroomsupport
    713-743-1155
    Email: mdist@uh.edu
    Students may obtain presentation equipment for classroom use through their course professor. Check with your professor for details. Reserved equipment can be picked up at the IT Support Center Service Counter in Room 116 of Philip Guthrie Hoffman Hall (PGH). To see a list of the classrooms on campus where multimedia equipment is assigned and available, go to www.uh.edu/classrooms.
  • Computing Policies

    www.uh.edu/infotech/policies
    IT provides computing resources for students, faculty, and staff, with rules for their proper use. Anyone found violating these rules can lose their account and may be subject to criminal penalties.
  • Instructor-Led Training Courses

    www.uh.edu/ittraining
    713-743-1564
    Email: ittraining@uh.edu
    IT offers free non-credit computer-related short courses for UH students, faculty, and staff. These classes, which are offered on an ongoing basis year round, vary in length from two to four hours and cover topics such as word processing, desktop publishing, spreadsheets, presentations, e-mail and calendaring, databases and reporting, Web development, and operating systems including Windows, Mac OS X, and UNIX.
  • SkillPort eLearning

    www.uh.edu/ittraining/elearning
    713-743-1411
    Email: ittraining@uh.edu
    SkillPort eLearning provides Web-delivered learning modules available at no cost to current UH students, faculty, and staff. More than 3,000 courses are available covering business and technology contents, including Communications, Customer Service, Finance and Accounting, Leadership, Management, Marketing, Team Building, Technology, and many others. Online access to more than 11,500 unabridged business and IT books and online mentoring are other features of the training system.
  • Online Directory Services

    www.uh.edu/directory
    713-743-1500
    The online directory contains relevant campus information about UH students, faculty, and staff including office phone numbers, e-mail addresses, locations, departments, and more. The information originates in UH's authoritative databases. For information on updating personal information, visit www.uh.edu/directory.
  • Software

    www.uh.edu/software
    713-743-1411
    Email: software@uh.edu
    The Software website contains information about free software available for download as well as for purchase at a discount to UH students (at the Cougar Byte, in the University Center).
  • Contact IT

    IT provides a number of ways for customers to reach support staff with technology related questions.
    They include:
    • IT Support Center Service Desk (walk-up)
    • IT Support Center Help Desk (24/7 phone and e-mail support)

    • Online FAQ system (AskShasta)

    • Live chat support

    • Main support phone number (713-743-1411)

    • Email support@uh.edu

    • Service-specific e-mail addresses


    IT Support Center Service Desk
    Philip Guthrie Hoffman Hall (PGH), Room 116
    The ITSC Service Desk, located in Room 116 of Philip Guthrie Hoffman Hall (PGH), provides walk-up customer service for computer support. Open Monday through Friday, 8 a.m. to 8 p.m. (except university holidays).
    Additional service desk locations:
    1st floor of M.D. Anderson Library
    Room 56, basement of M.D. Anderson Library, in the Technology Commons area, Room 15 in the Moody Towers.
  • IT Support Center Help Desk

    713-743-1411
    Email: support@uh.edu
    The Help Desk provides live phone and e-mail support on computing and related issues. During the academic year, the Help Desk is open 24/7 (except university holidays).
  • AskShasta

    uhhelpdesk.custhelp.com
    AskShasta is UH's web-based FAQ system designed to provide quick answers to common questions. Students, faculty, and staff can ask computing and non-computing questions and receive a response, usually within 24 hours.
    A recent addition to IT Support is a live chat service, which allows students to get real-time one-on-one responses to their computing questions from 8 a.m.-5 p.m.
  • Electronic Mail

    abuse@uh.edu: To report incidents that may involve abuse of university computer systems.
    c-sitemgr@uh.edu: For issues relating to Central Site Computing facility.
    support@uh.edu: For IT Support Center, technical and general computing assistance.
    mdist@uh.edu: For classroom equipment questions and reservations.
    security@uh.edu: To report illegal or questionable incidents.
    www@uh.edu: For questions, comments, or suggestions about the UH website.
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