Office Information

Student Center South
4455 University Drive RM 256
Houston, TX 77204-3035

(P) 832-842-6183
(F) 713-743-5477

8:30am – 5:00pm
Monday – Friday

Case Management Services

Connection - Care - Support

It is my honor to serve in the role as the University of Houston’s first Case Manager in the office of the Dean of Students. In my role, it is my responsibility to reach out and follow up with students who are referred to me through our conduct process and our Conduct Assessment and Response Team to connect our Cougars to care. My primary focus is reaching out to students transitioning back to campus after an acute care event or hospitalization to ensure a connection to care and continued academic success. My outreach efforts also extend to our struggling students who may need Connection, Care and Support before they reach a crisis point. I work collaboratively with on and off campus partners to ensure our students are getting the best possible care in an expeditious manner so they are able to focus on their academic pursuits.

Hope Pacheco, LMSW
Case Manager
Learner, Relator, Focus, Achiever, Analytical

Case Management Services may include:

  • Consultation meeting with student and family
  • Consistent check-ins with targeted students
  • Assistance in transition back to class after a medical leave or acute care event
  • Advocacy and liaison for students with various offices and departments
  • Referrals to Campus and Community resources
  • Ongoing monitoring and follow up with students