What if I lose my Cougar 1Card?
If you lose your card, you should report the incident 24 hours per day/7 days a week to the Cougar 1Card Office at 713-743-CARD (713-743-2273) and the Campus Police at 713-743-0600.  Follow the voice mail instructions to report the lost card when calling the Cougar 1Card Office after normal business hours.  There is a $20 replacement fee.

What if my card is stolen?
Stolen cards should be reported immediately 24 hours per day/7days a week to the Cougar 1Card Office.

Is there a fee for the Cougar 1Card?
Yes, a $6 per semester Cougar 1Card maintenance fee is charged to all students, and is billed on their tuition and fee bill.

What is flex?
The Flex Account works like a debit card.  It is not the same as a meal plan account.  Purchases are limited to locations accepting the flex account.  The flex account is a separate account from the OneAccount.

What is a VTS?
Value Transfer Station.  These devices are located throughout campus and allow you to deposit money into your flex account.

I live on campus; what is the difference between my meal plan account, flex account, and OneAccount?
Only residents will have a "meal plan account" automatically assigned on the Cougar 1Card.  This account allows you to purchase food only at Chartwells dining locations accepting the meal plan account.

The "flex account" is a separate account, added to the 1Card, that requires a signed agreement with an advance deposit for services.  The flex account can be used for food, laundry, bookstore items, and other purchasing options as they become available at locations accepting the flex account.

The OneAccount is another account that is a true debit card.  This card will be accepted anywhere MasterCard is accepted.

What is a C-store?
Short for convenience store.

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