Frequently Asked Questions (FAQ)

What is the Cougar Card?
The Cougar Card is the official ID card for all faculty, staff and students at the University of Houston. Your Cougar Card has multiple on-campus uses, from meal plan/Cougar Cash expenditures to printing expenditures in the campus computing labs.

How do I contact the Cougar Card Office?
You can come by the office in the Welcome Center Parking Garage, Suite 151, during regular hours of operation, which are 8 a.m. to 5 p.m. Monday through Friday, or you may call 832-842-CARD (2273).

Will you mail me my new Cougar Card?
No, we do not mail out Cougar Cards. They must be picked up at the Cougar Card office.

Do I need to bring anything to pick up my new Cougar Card?
You must present a valid form of government-issued photo ID to receive your Cougar Card. Acceptable forms of government-issued photo ID include a U.S. or foreign passport/visa, U.S. driver’s license, U.S. state- or federal-issued ID, U.S. military card or permanent resident card.

How will I know that my online photo is acceptable?
You will receive an email notification of successful transmittal, and then you will receive an additional email indicating whether your photo has been approved or denied.

I just submitted my online photo. How long should I wait before coming to pick it up?
Please allow seven to 10 business days from receipt of your approval email before coming to the Cougar Card office. Cougar Cards will be available for pick up at each individual new student conference or any time during our normal business hours.

When can I start using my new Cougar Card?
You can start using your card as soon as it is printed.

What is a flex account?
A flex account is a University of Houston debit account. This account functions just like a traditional debit card but can only be used at on-campus locations. This account is placed on all Cougar Cards and only becomes active when money is deposited.

How do I add money to my flex account?
You can deposit money by using your credit card online at AccessUH Once you log in to AccessUH , click on the Cougar Card icon and select "Flex Deposit" under the "My Account" tab.

What privileges do I have on my Cougar Card?
Active enrollment, meal plans with Cougar Cash, Cougar Cash plans, flex accounts, campus printing accounts, library services and building access.

Where can I use my flex account?
You can use your flex account in the Barnes & Noble campus bookstores, all campus convenience stores, all campus eating establishments, and campus computing labs.

What are campus printing accounts?
Campus printing accounts are assigned to all actively enrolled students each semester for our general campus computing labs with a declining balance. Each lab’s allocation expires at the end of each term. The allocations are as follows: • MD Anderson Library - $7.50

What else can I use my Cougar Card for on campus?
Your Cougar Card can be used to access athletic and special events, the Campus Wellness and Recreation Center, and administrative or academic buildings, rooms, elevators and stairwells.

My card doesn’t seem to be working anymore. What should I do?
If you are having problems when trying to use your Cougar Card, please contact the Cougar Card office during regular business hours so that we can help determine what is wrong and find a solution.

What do I do if I lose my Cougar Card?
Immediately report your Cougar Card as lost or stolen by logging in to AccessUH and selecting the Cougar Card icon. Under the "My Card" tab, select "Report Lost Card." You can visit the Cougar Card office during regular business hours to replace your Cougar Card.

What should I do if I report my card lost/stolen after normal business hours?
If you report your card lost/stolen after normal business hours and need your card privileges right away, you can request a temporary card by visiting UHPD. The temporary card expires the following business day, so be sure to visit the Cougar Card office as soon as it opens to receive your permanent Cougar Card replacement.

Do I have to pay for replacing my Cougar Card?
Yes, there is a $10 replacement fee for covering lost cards, updating photos, name changes, etc. This charge can be paid in the Cougar Card office with cash or credit at the time of re-issuance. The Cougar Card office accepts all major credit cards.

If I replace my Cougar Card, what happens to my account balances?
All of your account balances are transferred to your new Cougar Card.

How can I tell what my current balances are?
You may go to AccessUH and select the Cougar Card icon, then click on "My Account" to view account balances on your Cougar Card.

Where do I go if I have any additional questions about my Cougar Card?
You can call the Cougar Card office at 832-842-CARD (2273), email us at cougarcard@uh.edu, or you can visit our office in person at the Welcome Center Parking Garage, Suite 151, weekdays from 8 a.m. to 5 p.m.

How do I use my meal plan account?
Meal plans are purchased under your AccessUH account and the values are placed on your Cougar Card. Based on the type of meal plan you purchase, meals are deposited on your Cougar Card as a "count" that can only be used in the all-you-care to eat dining facilities. You simply swipe your card at the cashier's station and a count is deducted from your available balance.

How does the Shasta Pass Unlimited meal plan work?
The Shasta Pass Unlimited meal plan allows you to access the all-you-care-to-eat dining facilities as many times as you wish, seven days a week. You are limited to one swipe every 30 minutes.

How can I use my guest passes?
Guest passes are provided to allow students the option of treating a guest to a meal. The Shasta Pass Unlimited meal plans come with 20 guest passes.

If I have already made one meal plan change, can I change my meal plan again?
If school has not started, you may make as many changes to your meal plan as you would like. After the first residential meal (when the dining hall opens up at the start of the semester) and before the 12th class day, you are allowed to make only one meal plan change per semester. You can change your meal plan by logging in to AccessUH and selecting the Cougar Card icon.

Do I have to purchase a meal plan?
Residential students living in Moody Towers, the Quadrangle, Cougar Village I, Cougar Village II and Cougar Place are required to be on a residential meal plan. Therefore, commuter meal plans are not available to residential students. Residential students are required to have a residential meal plan each semester of the academic year. Meal plans selected in the fall semester will carry over to the spring semester. Commuter students may purchase any meal plan for the semester and will need to select a new meal plan each semester.

As a residential student, can I purchase a Cougar Cash plan?
Junior, senior and graduate residents are allowed to choose the Cougar Cash plan. The correct classification must be indicated in PeopleSoft.

How do I use my Cougar Cash account?
Cougar Cash accounts are purchased under your AccessUH account and the values are placed on your Cougar Card. The dollar value of the Cougar Cash that you purchased is deposited on your Cougar Card and can be used at any UH Dining Services location on campus, including the all-you-care to eat dining facilities. Cougar Cash can also be used at our partner locations on campus: McAlister's Deli, Shasta's Cones and More, Tealicious and Chinese Star. Simply swipe your card at the cashier's station and the amount is deducted from your available balance.

Will my meal plan and Cougar Cash accounts roll forward at the end of each semester?
Your meal plan account expires at the end of each semester and does not roll forward. Your Cougar Cash account balances continue to roll over each semester and will be forfeited after one year of inactivity. Cougar Cash balances are not refundable.

Can I add more Cougar Cash to my account?
Yes, you can replenish your Cougar Cash account using a credit card by logging in to AccessUH. Select the Cougar Card icon and then select "Replenish Cougar Cash" under the “Meal Plan” tab. Please note that you must purchase your meal plan/Cougar Cash plan within a current semester before you will be allowed to add additional money online at AccessUH .

 







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Phone:
832-842-CARD
(832-842-2273)

Location:
Welcome Center Parking Garage, Suite 151

Hours:
8:00am - 5:00pm
Monday through Friday