Frequently Asked Questions

SAS

  1. I will not install SAS on your personal computers. I only work on computers that belong to the University. It's not that difficult to install, but if you do want someone to do it for you then check with Cougar Byte, or I can put you in touch with somebody.
  2. Before I can distribute your copy of SAS, I need to have a signed copy of the University's SAS Student Contract:
    https://ssl.uh.edu/infotech/services/software/purchasing/sas_student_use.pdf
    Please fill out, sign (advisor's signature is not necessary), and leave this form in my mailbox in room 126 Heyne.
  3. Be sure to read the system requirements for SAS here:
    http://support.sas.com/documentation/installcenter/92/sasinstall/9.2/win/win/sreq.pdf
    Note especially that SAS will not work on any "Home" or "Basic" versions of Windows. You must have Windows XP Professional or Windows Vista Business/Enterprise/Ultimate or Windows 7 Professional/Ultimate to install SAS. If you need to upgrade, Cougar Byte sells the Windows 7 Ultimate upgrade for about $20.
  4. I distribute the 32-bit version of SAS. It will run on 32- or 64-bit editions of Windows, and this is the same version used in the labs in Heyne.
  5. There are no available SAS versions for Mac OS. If you wish to use SAS you will need to run Windows on your Mac. Cougar Byte sells Parallels software, which allows you to run Windows in a virtual environment for around $40.
  6. The instructions for installing SAS for Windows are here:
    http://support.sas.com/documentation/installcenter/92/quickstart/9.2/basic/quickstart_media.pdf
    When you get to the part where it asks for the installation data, there will be a file on the DVD named sas[some numbers here].txt that contains that information. If you have any other specific questions about the install, I'd be happy to answer them.
  7. SAS requires annual license renewal. The updates are usually available sometime in November (I will let you know) and will be on the SAS Student Update page:
    http://www.psychology.uh.edu/TechSupport/FAQ/SASUpdateStudent.asp

SPSS (AKA PASW) FOR HOME USE

  1. SPSS (which changed names to PASW as of version 17.0.2) is available from several sources:
    1. A "Grad Pack" with a 4-year license is available from the Cougar Byte. This version costs ~$200 for both Windows and Mac OS and does not include free upgrades during the license period: http://www.cougarbyte.com/
    2. If you'll only need SPSS for a short time, you can lease the software from OnTheHub (formerly e-Academy): http://www.onthehub.com/spss/
    3. The base version is available from the University (caveats listed below). The individual licenses are $50 per year for Windows or for Mac OS, and this price includes free upgrades. The license price is not prorated and the license period goes from Sept. 1 - Aug. 31. There is a one-month grace period for license renewal. I prefer students (who don't need the Mac OS version) to use this version so that they will have the same software at home as that in the computer labs.
    4. All Psychology computer labs have SPSS installed on every computer, and it is also installed on the computers in the Learning Commons lab at the M.D. Anderson Library: http://info.lib.uh.edu/services/commons.html
  2. SPSS is not available directly to students through the University's site license. Students who wish to use the University's site license will need to have the Department order an individual license and then pay the Department directly. Because of restrictions on deposits, the procedures for payment will be as follows:
    1. If paying by cash, please contact me. Payments by check are preferred.
    2. If paying by check, please post-date the check for the first business day of the following month. Checks should be made payable to "University of Houston" and leave it in my mailbox in room 126 Heyne. I will order the license as soon as I receive the check, but the check will not be deposited until the specified date. Please make sure to account for this so the funds are available.
  3. Software patches will be available from the SPSS support site: http://support.spss.com/ (registration required) or if you are on campus and have the University license, you can download them from the Public share on Vaquero: \\Vaquero\Public\Updates Please note that the updates for the Grad Pack may be different from the site-license version of SPSS

All About UH Profiles

What is a user profile?

The profile is a hierarchical database that contains information about and settings for your domain account. The profile is stored on a server and is copied to the local computer when you log on, records any changes you make to it, and is copied back to the server when you log off. The profile keeps track of mapped network drives, printers, your Windows desktop settings (and any files you have stored on your desktop), e-mail settings for Outlook and Outlook Express, Internet Explorer settings, and a variety of other things that may be transparent to you, until the profile is corrupted.

Causes for corruption

Because the profiles contain so much information in one file, that file can tend to get pretty large. When there is a lot of network traffic, it can take quite a while to log on or log off, and sometimes the computer will tell you that a slow network connection was detected and ask you if you'd like to use the "locally stored" profile. That profile is saved there from the last time you logged on to that particular computer (the profile is copied back to the server when you log off, but it is not deleted from the local computer), and it's best not to use that if you can wait for the profile to download.

Most of the time, the profile gets corrupted when it is unable to copy back to the server when you log off (because of network traffic. Other reasons could be that you tried to log off when the server was not running (which is rare) and that you've logged in at two computers at the same time. That causes unpredictable results.

Another common problem is that you may be over your quota on COUGARNET.UH.EDU. All profiles are stored along with the H: drive on COUGARNET.UH.EDU and all have a 200MB quota (I think "limit" would be the appropriate term here -- you don't have to use all 200MB, but Microsoft calls it a "quota" anyway). To see how much space you're using, open "My Computer" and double-click on your H: drive. In that window, press Control-A to select all files and folders (if you get a message about hidden files, click yes), then click on "File" in the menu bar and click on "Properties." It will start adding up the size of your files, and may take a couple minutes. You'll see two numbers there. One says "Size," the other says "Size on disk." If either of these is over 200MB (million bytes) then you're over your quota and will not be able to save anything to the H: drive. This means that your profile cannot be saved back to the server when you log off, and any changes you make to it will not be recorded.

Keeping it small

There are two good reasons to try to keep your profile small. One is that it'll be quicker logging in and out, and the other is that it's less likely to get corrupted. Here are some ways to make keep the size to a minimum:

If you're using Outlook or Outlook Express, delete any attachments you don't need anymore, and empty your trash regularly. Eudora's information and attachments aren't stored with the profile, so if you don't have any particular reason for using Outlook or Outlook Express, it's better to use Eudora.

Don't store files or folders on your desktop. Everything on your desktop is copied across the network when you log on or off. If there's a file or folder you use a lot, create a shortcut on the desktop. Find the file or folder you want to create a shortcut for, right-click on it, and select "Create Shortcut." It will make a new file called "Shortcut to" whatever the name of the file or folder is that you're creating the shortcut for. Copy that shortcut to the desktop.

Internet Explorer saves copies of every page you visit with your profile. This includes all images and any other thing you view with IE. You can change this setting so it will take up less space. In Internet Explorer, click on Tools -> Internet Options. The middle pane of that window says "Temporary Internet Files." Click on the button there that says "Settings." The "Settings" window shows the amount of space used for temporary internet files. Keep that between 5 and 10MB. Click "OK" to close that window. Back in the "Internet Options" window, the bottom pane says "History" and lists the number of days that pages are stored. Keep that around 5 days (I think 20 is the default.) Click OK to exit that.

Other problems

If you get a message saying that a slow network connection was detected and it asks if you'd like to use your locally stored profile when you're logging on, click "No" to make it download your roaming profile. In some cases you may not have that option, in which case it will force you to use your locally stored profile, but keep in mind any changes you make (adding printers, mapping network drives, etc.) may not be recorded for the next time you log in.

If Eudora is telling you it cannot open the log file for writing, and that the file may be read-only, then you may be over your quota. Use the instructions above to check.

If Eudora tells you that your table of contents is corrupted, tell it to create a new one. I'm not sure what causes it to become corrupted, but making a new one usually fixes it.

If Eudora tells you that there is another instance of Eudora running, tell it to "Terminate Remote Instance." When Eudora starts up, it creates a file called owner.lok. When that file is present, it won't let anyone else start Eudora with your settings (it cannot allow two people to write to your mailbox files.) This may happen because someone else is logged in with your profile (which you shouldn't let people do, and if that is the case, then they're trying to read your mail, and you definitely shouldn't let them do that) or, more commonly, because Eudora fails to exit properly and delete the owner.lok file.

Send questions to PsychService@UH.EDU

CONNECTING A NETWORK PRINTER USING WINDOWS 2000

  1. Click the Start button and select "Run"
    Click the Start button and select
  2. This window will appear. Type in "\\vaquero" (no quotes) and click "OK"
     This window will appear. Type in
  3. A window will appear showing all of the printers and shared folders on the server. Click "View -> Details" to show the details, including the location of each printer
  4. A window will appear showing all of the printers and shared folders on the server. Click
  5. Right-click on the printer you want to connect to, and select "Connect" from the drop-down menu
    Right-click on the printer you want to connect to, and select
  6. That's all. Repeat the last step for all of the printers you want to connect to.

MAPPING A NETWORK DRIVE

In order to map a network drive, first open "My Computer" and click the menu item "Tools" then click "Map Network Drive".

Click 'Tools' then 'Map Network Drive'.

Now this window will appear.

Map Network Drive

"Drive:" is the drive letter (as it would show in My Computer or Explorer), "Z" or "Y" for instance.

"Path: is the network path. [\\<Computer Name>\<Share Name>]
If you're not sure of the computer name and share name, Click Browse...

If you clicked Browse, this window would appear. It shows all the computers in the SOCIAL_SCIENCES domain, and their shared folders, if any

Map Network Drive

Most of the shares you'll connect to are on the server VAQUERO. Scroll down to VAQUERO and double-click on the name

Map Network Drive

If you want the shared drive to show up every time you log on, click the box that says "Reconnect at logon". The connection will happen automatically every time you logon thereafter

Map Network Drive

Once you have selected a drive letter and a network path, click Finish.

COMMON DRIVE MAPPINGS

H:

\\cougarnet.uh.edu\root\home<some number 1-11>\username

ex: \\cougarnet.uh.edu\root\home8\abotti

W:

\\VAQUERO\PUBLIC

X:

\\VAQUERO\LIBRARY

Y:

\\VAQUERO\APPS

MAPPING A NETWORK DRIVE USING WINDOWS NT

In order to map a network drive, first run explorer and click the menu item "Tools" then click "Map Network Drive".

Click 'Tools' then 'Map Network Drive'.

Now this window will appear.

Map Network Drive

"Drive:" is the drive letter, "Z" or "Y" for instance.

"Path: is the network path. [\\<Computer Name>\<Share Name>]

Once you have selected a drive letter and a network path, click OK.

COMMON DRIVE MAPPINGS

H:

\\<Your Server Name(ESPADA or JAMES)>\<Your User ID followed by a $>

W:

\\JAMES\PUBLIC

X:

\\JAMES\LIBRARY

Y:

\\JAMES\APPS

Z:

\\<Your Server Name(ESPADA or JAMES)>\<Your User ID followed by a $>

Contacting User Support

Use our simple "Report a Problem" form.