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Track 2


FOCUS: To provide essential information concerning the practice of building quality into public and non-profit organizations.

Practices such as Re-engineering, Total Quality Management (TQM) and Strategic Planning will be explored in detail.

The course will also focus on how a systems approach can help public administrators to understand the way in which organizations can improve their operations.

This track is intended for

  • Public service employees who want to acquire this specialized knowledge and training and apply the best practices and theory to their management behaviors and strategies.
  • Managers who want to enhance their professional competencies.
  • Administrative staff who want to become more familiar with aspects of management.
  • Faculty who want to be better informed about the options available for their students.
  • Students in the government or non-profit sectors who are interested in enhancing their skills and abilities needed to deal with "real-world" problems and situations.


Class attendance and participation, completion of outside readings and "homework exams", and completion of an applied research project and paper.

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