Appeals

Late Cancellation and No-Show Policy
Beginning January 2, 2013

CAPS will charge clients $25 for failing to provide advanced notice when unable to attend an individual counseling session, or couples’ counseling session. If a client provides less than 24 hour notice of his/her scheduled appointment, a $25 fee will be charged to their student account. The fee will appear on the account bill as “Health Center Fee” in order to protect your identity as a counseling center client. If the client is not affiliated with UH, they will be asked to pay at their next scheduled appointment. Clients may leave a message on the CAPS voicemail, 713-743-5454, to cancel an appointment; however, this message must be left at least 24 hours before the scheduled appointment.

A NO SHOW/LATE CANCELLATION FEE WILL BE CHARGED IF YOU:

  • MISS AN APPOINTMENT WITHOUT NOTICE
  • CANCEL OR RESCHEDULE AN APPOINTMENT LESS THAN 24 HOURS IN ADVANCE

You may appeal the No-show/Late cancellation fee by completing an appeals form at the CAPS office or online. Appeal forms must be filled within 14 days of the missed appointment. A committee will review your request and a response will be sent to your e-mail address within 30 business days.

The appeal process is not a guarantee of reversal of the no-show/late cancellation fee.

To cancel or reschedule an appointment, please contact the CAPS front desk at 713-743-5454. If it is after business hours, leave a message on the CAPS voicemail. Please make sure that the request is at least 24 hours in advance of your scheduled appointment to avoid incurring the $25 no-show/late cancellation fee.

For questions or concerns please contact the CAPS main office.

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