Defined: the process and eventual transfer of ownership and operation/maintenance of a product or system; transfer of responsbility for a produt or system from a research and development organization to a receiving activity, with subsequent integration of the product or system into the receiving activity's operations.
In order to facilitate this transition, the BTI Institute has designed a customer-centric process built around the Mission Model Canvas. Below are a number of tools that explain and facilitate this transition process.
The Mission Model Canvas website
Mission Model Canvas Webinar by Tom Campbell, executive director of Intellectual Property Management at the University of Houston