• Blackboard Vista and Blackboard Learn are separate systems with different usernames and passwords.
  • Your Blackboard Vista user name is your 7-digit myUH PeopleSoft ID.
  • Your Blackboard Learn user name is your Cougarnet ID.
• Don't know your PeopleSoft ID or your Cougarnet ID?
• New faculty must work with their department office to get their PeopleSoft ID, Cougarnet ID, and to get access to Blackboard.
• Students should contact Support as shown below.

PASSWORD

• First time Blackboard users
• Initial password format is your 6-digit birthdate as mmddyyx! where x is the first initial of last name in your lower case, followed by an exclamation point.
• On first log in, a Password Change screen will pop up. You will have to change your password and log in again with the new password.
• Returning Blackboard users
• Your password is whatever you last used.
• If you don't remember your password and you are a current UH student, faculty, or staff, you can request a password reset online anytime from Computer Account Management OR by contacting Support as shown below.
• Allow 10-15 minutes for the password reset to take effect.
• All passwords expire every 90 days.

SUPPORT

• Blackboard Online Support Form
  
• By Phone: - Call 713-743-1411, 24 hours a day Monday-Friday and 8 am to 8 pm Saturday-Sunday (except University holidays)


• In Person at Main Campus
  • 116-PGH Monday-Friday, 8 am to 8 pm (except University holidays)
  • 1st floor MD Anderson Library Monday-Friday, 8 am to 8 pm (except University holidays)
• By email - support@uh.edu
• By live chat - http://www.uh.edu/infotech/livechat
• Monday-Thursday 8 am to Midnight (except University holidays)
• Friday 8 am to 5 pm (except University holidays)
• Saturday Closed
• Sunday 2 pm to 8 pm (except University holidays)