Click here to download Vending Refund Form

To request a refund, please present in person to one of the three vending refund locations within 5 business days of your stated date of loss.

Vending Refund Locations:
• Cashier’s office in the Welcome Center
• Business office in the Eye Institute (College of Optometry)
• Purchasing office in University Business Park Bldg 3

You will be asked to complete the Vending Refund Request Form. Proper identification is required. See Refund Policy below for more details.

Vending Refund Policy
The UH Auxiliary Services Department manages the contracts for Houston Coca-Cola, Canteen and Lone Star Ice Cream.

It is our policy that:
• Any refund request submitted may be subject to review at our discretion. Refund reviews will be conducted by the vending contractor and the outcome referred to UH Auxiliary Services for a final decision.

• Refund requests may be submitted for up to 5 days past the stated date of loss.

• Each item must be submitted on a single vending refund request form form, no bundling of claims for multiple days will be honored at any of the vending refund locations.

• All required fields of information on the vending refund request from must be completed or the refund will not be referred for review.

• Barring unforeseen circumstances, refund decisions should be made available within 1-4 business days past the completion date of the form.

• Proof of identification (i.e. a UH identification card or other form of recognized picture identification such as a Driver's License or Passport) will be required to submit a refund request.

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