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News Release

FOR IMMEDIATE RELEASE

Emily Fahner
Marketing Manager
832-842-5989
fahner-emily@aramark.com

UH Dining Voice of the Consumer Survey Allows Immediate Feedback

dining survey

Houston, Oct. 16, 2015 — University of Houston Dining Services Voice of the Consumer survey allows customers to provide immediate feedback on a recent dining experience.

The simple survey, which takes only a few minutes to complete, asks customers to choose which on-campus dining location they visited and rate their experience on a scale of 1 to 10. Customers also have the opportunity to provide additional comments on overall experience and service. The survey results are returned to UH Dining Services in either a "WOW" or "RESCUE" alert to each location manager.

"Our location managers take these results and use it as coaching material for the frontline employees," said Torik Banks, UH Dining director of operations. "If additional information is provided, we are able to do on-the-spot training or acknowledge exceptional service and reward those employees."

The information collected from the survey is used to directly contact the customer for any follow-up that may be needed.

"We incorporate the VOC survey into our WEST service model when training our staff. We believe in providing excellent customer service day in and day out," said Banks.

WEST supports the Aramark mission of delivering experiences that enrich and nourish lives as well as the value of selling and serving with passion. WEST stands for welcome, engage, service with a smile, and thank you.

For more information about UH Dining Services, visit www.uh.edu/dining, like them on Facebook at www.facebook.com/uhdining and follow them on Twitter at www.twitter.com/uhdining.

 


About the University of Houston

The University of Houston is a Carnegie-designated Tier One public research university recognized by The Princeton Review as one of the nation's best colleges for undergraduate education. UH serves the globally competitive Houston and Gulf Coast Region by providing world-class faculty, experiential learning and strategic industry partnerships. Located in the nation's fourth-largest city, UH serves nearly 43,000 students in the most ethnically and culturally diverse region in the country.