FAMIS self-service work order request system launched
Facilities Management has launched Facility
Administration and Maintenance Information System (FAMIS)
self-service, a new online facility work order request system.
FAMIS self-service will allow faculty, staff, and students to
enter facilities service requests directly into Facilities
Management’s work order system via an easy-to-use self-service
Key features of FAMIS Self-Service include:
|• Improved Accuracy – Users will enter their own
description of work, ensuring that the request
accurately reflects their requirements.
• Streamlined Submission Process – Since users will
submit their requests through
AccessUH via their
CougarNet ID login, their most up-to-date contact
information will be automatically included along with
the work request.
• Expedited Review Process – All work order requests
will immediately enter the work order stream. Billable
work requests will automatically be forwarded to the
appropriate parties within the department for certifying
• Real-Time Updates – Users can track their work order
status and review their billing history.
To access FAMIS self-service, log in to AccessUH via your
CougarNet ID and password, and click on the FAMIS - facility
work order system icon (see image below).
FAMIS self-service only handles non-emergency service requests.
Examples of non-emergency service requests include but are not
limited to lights burned out, room temperature issues, broken
doors or windows, trash removal, pest control, restroom
portering, and plumbing leaks. For services that require
immediate attention to maintain safety or preserve work
productivity, please contact the Facilities Service Center at
713-743-4948. For questions or for further information regarding
this new self-service, please contact FAMIS support at