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Dining Survey Demonstrates Positive Feedback

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Dining Survey Demonstrates Positive Feedback

The most recent Dining Style survey has demonstrated the Dining Services’ commitment to providing the best quality food and service to the University of Houston.

The results of the survey show great improvement, with the “Overall Dining Experience” score increasing 15 points from the previous measurement.

The greatest area of enhancement proved to be customer service. The “Welcoming, Friendly Staff” category advanced quite significantly – revealing that diners have noticed and appreciated UH Dining Service’s commitment to its customers.

“The University of Houston Dining Services held several customer service trainings for its employees during the fall semester. As a result, the fall Dining Style Hospitality score increased 49 basis points. We are proud of this accomplishment, as it’s our goal to provide great customer service every day,” said Sevelia Johnson, Marketing Program Manager for UH Dining Services.

The “hospitality” scores also improved noticeably – and this improvement was consistent in all locations measured over the last year.



“The quality of food service is a key factor in the overall quality of student life,” said Micah Kenfield, Student Chair of the Food Service Advisory Board. “The results of the latest Dining Style survey truly show the daily commitment to excellence that the UHDS team strives for. Between these results and ongoing dining initiatives like the Fresh Food Company, it’s a great day to eat on campus.”

The positive feedback from this survey is indeed exciting news for The University of Houston, as Dining Services continues to strive for excellence in the satisfaction of its customers.

Participants in this survey also get entered in a chance to win a $250 Best Buy gift card. The spring Dining Style Survey is now available online.

For more information about Dining Services, visit www.uh.edu/dining.